Hillsboro, Ohio has a very special resident–my precious mother.
Sunday was her birthday.
Each year, I make it a point to visit on her special day.
Normally, I take her out to eat and give her the most valuable gift in my possession, my time.
My brothers and sister get mad at me because I don’t coordinate with them.
Truly, I don’t want them there. Sounds harsh doesn’t it?
But, why would I deny my mother the opportunity to spend uninterrupted time with her favorite son?
A few years ago, they caught onto my scheme and invited themselves, and it’s turned into a group event. Ugggh!
This year I almost missed it. I won’t bore you with the details, but my pain from a healing broken leg kept me in bed most of Saturday and I forgot to call and coordinate with my mom.
Sunday morning, Theresa and I decided to drive to Hillsboro unannounced. While driving I called and discovered she was not at home, she was at lunch with her children. WTH?
“You’ll hear them before you see them.” said Theresa says as we entered the restaurant.
Sure enough. You will hear them. My brothers, sister, and I are great storytellers. Animated storytellers. Funny storytellers. LOUD storytellers!
My sister Veronica had us in stitches as she shared a story of a time she got lost driving. She took a wrong turn and ended up in the middle of nowhere while my brother Michael guided her back to civilization via telephone.
Her story reminded me of a time where Theresa and I were driving to Houston when suddenly I realized we had missed an exit and were headed to Florida instead of Texas!
Both of these instances happened before GPS was common. Back then we used foldable paper maps, and it was a lot easier to lose your way.
Maps, in life, are a necessary tool. Nay, an indispensable tool.
Today, I have a training session for a new tool for my business. In essence this tool is a map, only it’s designed for my business.
For years I have taken great care of my clients. Over the years I developed certain methods and certain philosophies that I use to give them excellent results.
Now that I’m ready to bring more associates into the company, I will need to share those methods and philosophies with others. The problem? How do you impart 16 years of experience to a new person? How do we get the same results for a client if we have an agent who only has 1 or 2 years of experience?
Better said, systems. Detailed and documented methods. But how do you go about it?
Software and the internet have the answer. My new partner has a complete systemized approach to building standard operating procedures into your business so new people can understand the way we think, the way we operate, and the way we protect our clients. Regardless of the experience level of an associate, Bastion Realty can provide a great experience, thanks to great maps.
Life is a journey. Where life goes is up to us. If we are willing to decide where we want to go we will first need a map. With the destination settled and map in hand we can then plot the most interesting course.
Happy birthday to my mom, Marilyn Jean Bergfeld, and thanks to my very entertaining storytelling sister who reminded me that it’s human to make a wrong turn.