I’m an amazingly sensitive person, but not in a good way.
Last year I had a client who is an investor. They bought a house, fixed it up, and asked me to market it and sell it.
The house had a ton of activity and it went under contract fairly quickly for nearly full asking price. However, the inspections did not go well. Contract one fell through, repairs were needed. Contract two fell through, more repairs were needed.
With each subsequent contract the client’s frustration grew. They turned their anger towards me. One day they let me have it. You know, both barrels.
We had an amazing relationship up until that moment.
I was devastated. I’ve been doing this business for 16 years and unfortunately have had many such experiences. However, my sensitive nature does not serve me well in these type of circumstances. It bothers me deeply.
In my line of work, I meet a lot of new people and each time I meet someone, I’m hopeful that the relationship will be permanent.
You see, I am incredibly loyal. I want everyone to succeed. I’m a fan of team human. I have the heart of a coach. I want to help them win.
Unfortunately, many people do not share my same point of view, nor should they. I’m just a business providing a service. My expectation should only be to provide the highest quality products and services possible.
Sometimes, I don’t communicate as well as I should. In my business, and in relationships in general, lack of communication can be harmful.
In the case of my investor I could have suggested a pre-inspection done by a professional to head off potential contract problems.
Just a few words would have made all the difference. Here are the words that would have changed everything : “I think once you’re done with the remodel, you should have a pre-inspection before you put it on the market.”
Words. Simple communication would have changed everything.
If I’d shared those few words, maybe I’d still have that relationship.
Actually, maybe I should re-open the lines of communication and try to rescue that relationship. Yeah, that sounds like the right thing to do.